Store Policy

1. PAYMENT METHODS

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We accept secure payments via:

Credit/Debit Cards

Apple Pay

Google Pay

PayPal

All transactions are processed in USD. Applicable taxes are calculated at checkout.

 

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2. ORDER PROCESSING

 

Orders are processed within 2–4 business days.

You'll receive a confirmation email once your order is placed, and another with tracking details when it ships.

During peak times or restocks, processing may take slightly longer, but we’ll keep you updated.

 

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3. SHIPPING POLICY

 

Standard Shipping (U.S. only): 3–7 business days

Free Shipping on orders over $75.

Expedited Shipping available at checkout. We currently do not ship internationally.

We are not responsible for shipping delays due to weather, carrier issues, or incorrect addresses. Please double-check your shipping info at checkout!

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4. RETURN POLICY

 

We accept returns of unused and unopened items within 7 days of delivery.

To request a return, please email us at support@folkandfable.com with your order number.

Customers are responsible for return shipping unless the item is damaged or incorrect.

Refunds are issued once we receive and inspect the returned item.​

Custom or personalized items are final sale and non-returnable.

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5. CHANGES & CANCELLATIONS

 

If you need to modify or cancel your order, email us at support@folkandfable.com within 2 hours of purchase. After that, we can’t guarantee changes, as orders are already in progress.

 

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6. PRIVACY & SAFETY

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Your privacy matters to us. We only collect the information needed to process your order and communicate with you. We do not share your data with third parties.

 

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7. CONTACT US

 

Have questions? We’re happy to help!

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Email us: hello@folkandfable.com or fill out the form on the Contact page or click on Let's Chat!

DM us: @letstellastory

Customer support hours: Just like raising kids, it's 24/7. I do my best to reply immediately, but if not I'll respond within 1–2 business days.​​​​